Have a Problem? Talk to Us First.

Before contacting your bank to dispute a charge, give us the chance to resolve it. Most billing issues are resolved within 1–3 business days when you contact us directly.

Reach us at:

Phone: 844-860-0898
Email: support@av-virasecurepro.com

We can resolve most issues right away:

License key not received? We will resend your key immediately.
Want a refund? We offer a 30-day, no-questions-asked refund — see our Refund Policy.
Unrecognized charge labeled AVVIRA? That is us — Luxe Line Market LLC. We will look up the transaction and correct any errors immediately.
Unhappy with the product? We can offer a replacement license, an upgrade, or a full refund.

If you do file a dispute with your bank, please mention that you attempted to contact us first. We will respond to your bank with the order details and any correspondence.